Policies | Spring Wellness Co.

Booking Policy

1. Appointment Confirmation & Deposits

A £10 deposit is required to secure your booking.
Deposits are fully refundable if you cancel at least 48 hours before the scheduled session.

2. Payment Terms

We accept cash or bank transfer.
The remaining payment is due immediately after the treatment.

3. Cancellation & Rescheduling

Cancellations must be made 24 hours prior to the appointment, otherwise you will be charged 100%.
Cancellations made within 24 hours of the appointment will be charged the full appointment fee.
Rescheduling is allowed if the appointment is changed at least 24 hours in advance.

4. No-Show Policy

If you do not cancel and do not show up, or if the address provided is incorrect or you are not at the address at the appointment time, you will be charged the full appointment fee.

5. Service Location Requirements

Clients agree to provide a safe, clean space suitable for massage therapy.
There must be enough room to fully set up the massage bed (approximately 200cm X 150cm – If you have a smaller space, we can still accommodate, but this must be agreed prior to arrival)
Parking must be available within a 5-minute walk of the provided address.
Clients must inform us in advance if the treatment location involves climbing more than two flights of stairs to allow additional setup time.

6. Appointment Duration & Timing

Setup time is 15 minutes, provided parking is on-site and the location is not more than two flights of stairs away.
Breakdown/set-down time is 15 minutes.
The massage session time is in addition to setup and breakdown and not charged for.
If the treatment starts late due to the client, the massage time may be shortened accordingly.
If the therapist is late, the session length will be adjusted or the price reduced to suit the client’s preference.

7. Client Eligibility & Home Environment

Services are available to females aged 18 and over only.
While we understand that having an in-home massage may reduce the need for childcare, please be aware that any distractions during the session—such as children needing attention, answering the door, phone calls, or other interruptions—may affect the flow of the treatment.
Any downtime caused by such disruptions will be deducted from the total massage time.

8. Liability Disclaimer

Massage therapy is provided within professional standards, but the client agrees that the therapist is not liable for any adverse reactions or injuries resulting from the treatment.
Clients are responsible for informing the therapist of any medical conditions, allergies, or injuries prior to the appointment.
Massage therapy is not a substitute for medical treatment.

9. Personal Belongings

Please keep your valuables safe during the session.
Spring Wellness Co. is not responsible for any lost or damaged personal belongings.

10. Health & Safety

Please notify your therapist of any health conditions, injuries, or allergies prior to your appointment.
If you are feeling unwell or have been exposed to contagious illnesses, please reschedule your appointment as early as possible.

11. Arrival & Punctuality

Please ensure you are ready at the scheduled time to maximise your session.
Late arrivals caused by the client may result in shortened treatment time without refund.

By booking an appointment with Spring Wellness Co., you agree to these terms and conditions.

Effective Date: 18th August 2025.

Spring Wellness co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller is:
Spring Wellness Co.
Harrogate.
jasmin@springwellnessco.co.uk
07307 125524

2. Information We Collect

We may collect and process the following information:

Identity and Contact Data: Name, phone number, email address, address.
Health Data: Relevant medical history, areas of concern, treatment notes (special category data, collected with explicit consent).
Transaction Data: Payment details (processed securely via third-party providers).
Communication Data: Appointment reminders, service updates, and enquiries.
Website Data (if applicable): Cookies, IP address, browsing activity.

3. Lawful Bases for Processing

We process personal data under the following lawful bases:

Contract: To provide massage therapy services you have requested.
Consent: For processing health information, sending marketing communications (you may withdraw consent at any time).
Legal Obligation: To comply with tax, accounting, or insurance requirements.
Legitimate Interests: To improve our services and manage business operations.

4. How We Use Your Information

Your information is used for:

Booking and delivering massage therapy treatments.
Maintaining health and treatment records.
Communicating about appointments or services.
Processing payments.
Meeting professional, legal, and insurance obligations.

5. Sharing of Information

We do not sell your personal data. We may share information with:

Trusted third-party service providers (e.g., booking systems, payment processors).
Professional advisers, insurers, or legal authorities where required.
My nominated emergency contact (for example, your appointment address only, and solely for safety reasons, under the lawful basis of legitimate interests).
Only with your consent, if another healthcare provider needs relevant treatment information.

6. Data Retention

We retain your personal and health records for as long as required to provide services and to comply with legal and professional obligations (typically a minimum of 7 years after your last treatment, or longer for insurance purposes).

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request erasure of your data (subject to legal obligations).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time (where consent is the lawful basis).
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies & Online Tracking

We may use cookies to improve website performance and user experience. You can manage cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Effective Date.”

11. Contact Us

For questions or to exercise your rights, please contact us at:

Spring Wellness Co.

Email: jasmin@springwellnessco.co.uk
Phone: 07307 125524
Address: Harrogate.